Continuous, End-to-End CX & Agentic AI Assurance

Reduce AI-driven CX incidents. Protect revenue and brand integrity. Validate autonomous AI and live agent interactions with provable assurance.

Tested. Trusted. Assured.

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PumpCX enables businesses to scale AI-first CX with confidence

TESTED

PumpCX provides continuous agentic AI testing, monitoring, and assurance. 

Agentic AI introduces new failure modes across customer experience: hallucinations policy breaches, misrouting, degraded journeys, and inconsistent outcomes. As AI moves from pilot to production, manual testing and point-in-time QA cannot keep pace.

PumpCX is the trusted control layer that provides native agentic AI assurance,  continuously testing real customer journeys across AI-driven and human-assisted interactions, and validating behavior before and after every change.

What PumpCX Tests:

✓ AI response accuracy and intent handling

✓ Policy, safety, and compliance behavior, guarding against hallucinations, bias, and descrimination

✓ End-to-end journey success across voice and digital, including agentic AI testing

✓ Performance, load, and resilience under real-world conditions

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PumpCX gives you clear pass/fail evidence for every test. 

Trust is built on evidence, and businesses cannot scale AI-led CX without trust. Testing must be measurable, transparent, and auditable. 

PumpCX provides objective proof and clear evidence that AI and CX systems are behaving as intended, every time.  

TRUSTED

How PumpCX Supports Informed Decisions:

✓ Repeatable, evidence-based test results

✓ Traceable change history across releases

✓ Audit-ready reporting for risk and compliance teams

✓ Vendor-agnostic validation across complex CX stacks

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ASSURED

PumpCX provides continuous agentic AI testing, monitoring, and assurance. 

PumpCX delivers continuous assurance across the full lifecycle of AI-first customer experience. by automatically testing, monitoring, and validating every CX channel and platform end to end, from pre-production through live operations and ongoing optimization.  

PumpCX gives you complete CX and agentic AI assurance, built for continuous change and innovation. 

How PumpCX Assures Every Lifecycle Stage:

✓ Discover real customer journeys and AI paths

✓ Validate accuracy, safety, and compliance pre-release

✓ Test every deployment with automated regression

✓ Monitor live environments with continuous synthetic journeys

✓ Improve CX outcomes using evidence-driven insight

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PumpCX is Purpose-Built for Agentic AI Assurance and Scaling AI-Led CX. 

PumpCX is a cloud-native, vendor-independent platform designed specifically to assure AI-driven and human-assisted customer experiences. It unifies discovery, testing, telemetry, and regression into a single assurance layer, delivering clear, deterministic outcomes across complex environments. 

  • Evidence-based results 

  • Agentic AI testing, as well as complete assurance for voice, digital, and agent workflows 

  • Built for enterprise scale, governance, and reliability 

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PumpCX is Designed Specifically for Teams Accountable for AI Outcomes 

  • CX & Contact Center Leaders

    Protect service quality as AI adoption accelerates. Detect issues before customers do and prevent experience degradation at scale.

  • CIOs & Risk/Compliance Teams

    Govern AI behavior with confidence. Maintain audit trails, reduce regulatory risk, and ensure AI systems operate within policy and intent 

  • Product & Engineering Teams

    Release faster without fear. Automate regression, validate every change, and scale innovation without introducing instability. 

Trusted by Teams Scaling AI-First CX

PumpCX is trusted by organizations that cannot afford CX failure — where reliability, compliance, and customer trust are non-negotiable. PumpCX enables businesses to: 

  • Reduce production incidents 

  • Accelerate AI and CX releases 

  • Improve service consistency and resilience 

  • Protect brand and regulatory trust 

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Enterprise Trust, by Design

PumpCX is built with enterprise trust at its core. The PumpCX agentic AI assurance platform supports:  

  • Secure data handling and access controls 

  • Transparent AI assurance methodology 

  • Audit-ready evidence and reporting 

  • Governance aligned to enterprise and regulatory expectations 

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PumpCX Telemetry Works in Any CX Environment

Vendor-independent assurance across global CX environments. supporting leading contact center, digital, and AIplatforms. Built for complex, regulated, enterprise ecosystems.

Make Agentic AI in CX a Competitive Advantage—Not a Risk

Test every journey. Trust every outcome. Assure every release.

Learn how PumpCX is empowering enterprises to deploy agentic AI and CX with confidence. Complete the form below to request a demo. 

Frequently Asked Questions

  • PumpCX is an AI-powered CX assurance platform that automatically tests and monitors end-to-end customer journeys across voice, digital, and agentic AI channels so enterprises can deploy changes faster without breaking the customer experience. Enterprises choose PumpCX because of its ability to reduce CX incidents, accelerate release cycles, and improve confidence in AI and CX changes by embedding assurance into DevOps and CI/CD workflows, without “per port” testing constraints. Businesses have the ability to choose from flexible deployment models: on-premise, private cloud, and SaaS hosted, with data sovereignty options for where test data and results are stored. 

    What PumpCX Does: 

    • Provides continuous, automated testing of IVRs, voicebots, chatbots, and digital CX flows, including complex agentic AI journeys and escalations to human agents. 

    • Validates speech, NLU, routing, orchestration logic, and CX KPIs so issues are caught before customers are impacted in production 

    • Provides agentic AI testing at scale, generating and executing thousands of test interactions across non-deterministic AI paths 

  • PumpCX assures the entire customer experience lifecycle by providing continuous, automated testing and monitoring of real customer journeys from design and development through deployment and live production, across voice, digital, and agentic AI channels. As journeys are configured, it generates and runs automated test cases across thousands of conversational and decision paths, including non-deterministic agentic AI behaviors. And because PumpCX’s licensing and infrastructure are designed to remove test scarcity, every change across the CX stack can be assured on demand, keeping journeys reliable as systems, data, and models evolve. 

  • An agentic AI assurance platform is an enterprise system that continuously tests, validates, and monitors autonomous AI agents and their end-to-end customer journeys to ensure they behave safely, reliably, and as designed. It evaluates agent behavior for correctness, safety, bias, hallucinations, policy compliance, and alignment with business rules and regulatory standards. It also validates full customer interactions across channels (for example, IVR, chat, web, and human hand-offs), not just isolated model responses, so entire journeys remain consistent and trustworthy. 

  • Untested or inadequately tested AI in CX applications creates high business, customer, and compliance risk, including AI hallucinations that give incorrect or fabricated answers, erosion of trust when bots fail at basic tasks, inconsistent or biased decisions across segments, and broken journeys that trap customers in loops or dead ends.  

     

    These failures can trigger: 

    • Financial loss through wrong transactions 

    • Inappropriate refunds or discounts 

    • Increased handling time for human agents who must fix AI mistakes 

    • Higher churn as customers abandon brands that feel unreliable or disrespectful 

    • Brand damage resulting from high-profile cases of misconduct, rudeness, bias, or inaccuracy 

     

    Poorly governed AI in contact centers can also mishandle sensitive data or provide non-compliant advice in regulated sectors such as banking and healthcare, leading to regulatory penalties, lawsuits, and long-lasting reputational damage amplified by viral incidents on social media. 

  • No. Most CX assurance platforms do not fully test agentic AI capabilities today, and many still focus primarily on deterministic IVR, basic chatbots, or traditional digital journeys rather than autonomous, multi-step AI agents. Traditional tools struggle with non-deterministic behavior, hallucinations, intent drift, and complex agentic flows, which means they often cannot reliably validate how AI-powered voicebots and chatbots behave across thousands of possible paths. PumpCX is unique in that it closes this gap by continuously testing AI-driven IVRs, voicebots, chatbots, and NLU systems end-to-end, giving enterprises confidence to scale agentic AI safely.