About PumpCX
PumpCX is a global leader in Agentic AI & Customer Experience Assurance, delivering the world’s first platform purpose-built to continuously test, validate, and monitor AI-driven and human-assisted customer interactions.
As organisations accelerate the use of generative and autonomous AI in service environments, PumpCX ensures every experience is reliable, safe, and high-quality—before it reaches a customer.
With more than a decade of innovation in automated CX testing, synthetic monitoring, and multi-vendor assurance, PumpCX unifies pre-production testing, live environment validation, and continuous performance optimisation. The result is an assurance-first approach that reduces risk, accelerates transformation, and provides complete visibility across complex, global CX ecosystems.
Why PumpCX Leads
-
World-first Agentic AI Assurance
Purpose-built to test, validate, and measure generative AI, conversational AI, and autonomous agents with the rigour traditionally applied to voice and digital channels.
-
Frictionless assurance
Cloud-native automation across IVR, voice, digital, AI agents, and integrated systems—delivered without heavy tooling or long implementations.
-
Continuous intelligence
Always-on synthetic and real-traffic visibility, providing early warning, quality scoring, and diagnostic insight across enterprise-scale environments.
-
Built for complex CX estates
Optimised for large organisations operating multi-vendor, hybrid, or cloud contact centre architectures.
The Market We Operate In
The CX testing and assurance category includes established vendors—each providing elements of automated testing or monitoring. PumpCX is differentiated by combining Agentic AI validation, full-journey automation, and production-grade monitoring into a single, integrated assurance platform.
Our Mission
To make every customer interaction—AI-powered or human-led—dependable by design. We help organisations deploy AI safely, eliminate operational risk, and deliver consistently brilliant customer experiences at global scale.