PumpCX delivers continuous testing, monitoring, and assurance for AI-driven and human-assisted customer experience (CX) journeys, at enterprise scale.
Test every journey
Trust every outcome
Assure every release
AI-Powered CX & AI Assurance Platform for Trusted Customer Journeys
Guarding Customer Trust in an Era of AI Risk
AI is rapidly reshaping customer experience, but businesses without a robust CX assurance platform are exposed to serious risks that can erode customer trust and damage your brand. Unchecked generative and agentic AI can hallucinate, drift from intended intents, or violate policy, resulting in incorrect answers, biased outcomes, or non-compliant messages in regulated environments. Over-automation and fragile bot journeys can trap customers in dead ends and break escalation paths to humans.
CX assurance is no longer achievable through periodic testing. Without systematic AI risk controls and continuous monitoring, every release or model update runs the risk of quietly degrading NPS, CSAT, and revenue before issues are formally detected.
Continuous AI-Driven CX Assurance for Every Stage of the Customer Journey
PumpCX is a powerful, vendor-independent CX assurance platform purpose-built to continuously test, monitor, and assure real AI-led journeys end to end, acting as an always-on control system that detects hallucinations, broken flows, and regressions before customers ever feel the impact.
PumpCX provides a continuous assurance layer that equips your business with:
Journey discovery
Pre-release validation
Regression and load testing
Production monitoring
Evidence-based optimization
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PumpCX Telemetry
Real-time call quality metrics for every customer interaction with every agent
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PumpCX Insight Monitoring
Scheduled proactive monitoring of quality and CX
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Functional & Regression Testing
Complete coverage with automated testing across the entire CX environment
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Performance Testing
Stress testing for your ecosystem that ensures you reach your subscription entitlement
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Email & Chat Testing
Detailed insight into the quality of your customer CX over digital channels
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Call Flow Discovery
Complete customer journey mapping for faster, more secure cloud migration
TALK TO AN EXPERT
Make Agentic AI in CX a Competitive Advantage. Not a Risk.
Test every journey. Trust every outcome. Assure every release.
Learn how PumpCX is empowering enterprises to deploy Agentic AI and CX with confidence. Talk to a PumpCX expert to learn more or request a demo.
PumpCX is Purpose-Built to Manage Enterprise Complexity
PumpCX integrates across AI, voice, digital, and agent workflows, collecting signals without disrupting enterprise production systems. Gain assurance coverage of the end-to-end customer journey, including complex handoffs between bots and humans, without re-architecting your stack. As a result, teams gain deep visibility into issues, performance, and risk across channels while keeping day-to-day operations stable and uninterrupted.
Why Leading Enterprises Choose PumpCX
Vendor-Agnostic by Design
PumpCX operates effectively across multi-vendor CX stacks, avoiding lock-in and adapting as you change CCaaS, CRM, AI, and telephony providers. This flexibility enables teams to standardize CX assurance on one platform even as they modernize or change underlying vendors over time.
Cloud-Native, Scalable Architecture
PumpCX handles thousands of concurrent synthetic interactions and tests across channels without sacrificing performance or reliability. CX and AI teams can easily increase test volume, frequency, and coverage as demand grows without per-port fees or costly infrastructure rework.
Evidence-First Data Model
PumpCX captures every test, result, and defect as structured telemetry so that CX, QA, and risk teams can make decisions grounded in objective, auditable proof rather than assumptions. With this data, businesses have a single source of truth that links assurance activity directly to CX KPIs, incidents, and remediation outcomes.
Designed for Governance and Auditability
PumpCX produces an end-to-end record of AI and CX testing activity that supports regulatory reviews, internal controls, and responsible AI frameworks. Teams can demonstrate which journeys and AI agents were tested, when, against which policies, and with what outcomes, closing the loop between intent, control, and evidence.
PumpCX Platform Works in Any CX Environment
Vendor-independent assurance across global CX environments. supporting leading contact center, digital, and AIplatforms. Built for complex, regulated, enterprise ecosystems.
Make Agentic AI in CX a Competitive Advantage—Not a Risk
Test every journey. Trust every outcome. Assure every release.
Learn how PumpCX is empowering enterprises to deploy agentic AI and CX with confidence. Complete the form below to request a demo.
Frequently Asked Questions
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PumpCX is an AI-native CX assurance platform that continuously tests and monitors customer journeys across voice, digital, and agent-assisted channels to prevent experience failures before they reach customers.
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PumpCX addresses gaps such as unreliable AI and agentic AI behavior in customer experience applications, legacy voice testing limitations, siloed channel assurance, reactive issue detection, and difficulty proving the business impact of CX testing.
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PumpCX synthetically tests real customer paths across IVR, voicebots, chatbots, web, and agent workflows, validating escalation, handoffs, and AI behavior in pre-production and production environments.
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PumpCX is uniquely designed to test and assure agentic AI in customer experience. It offers unlimited testing without per-port constraints, supports on-prem, private cloud, and hosted deployments, and unifies CX assurance across vendors in a single platform.
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By detecting failures, regressions, and AI behavior changes early, PumpCX prevents broken journeys and incidents that drive churn, complaints, and reputational damage, directly supporting core CX and financial KPIs.
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PumpCX integrates out of the box with leading CCaaS, DevOps, and ITSM tools such as Genesys, NICE, AWS, Jira, and ServiceNow, fitting into existing release pipelines without major architectural changes.
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Enterprises can run PumpCX on-premises, in their own cloud, or as a hosted SaaS service, using the same code base to meet cost, latency, and security or compliance requirements.
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PumpCX creates an evidence trail of tests, results, and fixes for AI and CX journeys, helping organizations demonstrate control effectiveness to regulators, auditors, and internal risk and compliance teams.