Traditional QA cannot govern AI-era risk. A vendor‑agnostic, outcome‑driven control layer is now required to assure software quality across platforms and pipelines.

Agentic AI puts CX on probabilistic rails. Testing cannot stay deterministic. Enterprises now need an independent assurance layer that continuously validates CX outcomes in production.

AI agents are disrupting CX fast. Learn why continuous testing and monitoring is now mission-critical for safe, scalable agentic AI in every customer interaction.