Hamish Graham, Founder and CEO of PumpCX, spoke with Moshe Beauford of Technology Reseller News at the Enterprise Connect conference about how organizations can better understand and improve customer experience by analyzing the conversations they already have with customers.

As AI moves from experimentation into production in contact centers and CX platforms, assurance platforms like PumpCX could play an important role in keeping those systems running properly.

The name of the game was artificial intelligence (AI) and data sovereignty at this year’s gathering of enterprise thought leaders, which took place at Caesars Forum in Las Vegas. Companies spanning the entire technology sphere showcased their latest innovations on the show floor.