PumpCX in the News
PumpCX Joins NiCE 360 Partner Program as Technology Partner
PumpCX announces it has joined the NiCE 360 Partner Program as a Technology Partner, integrating PumpCX’s continuous CX and AI assurance capabilities with the NiCE’s CXone Mpower platform. Joint customers will now have verifiable confidence that their AI-driven customer journeys are tested, trusted, and performing as designed.
PumpCX: Turning Customer Conversations into Actionable Experience Insights, Podcast
Hamish Graham, Founder and CEO of PumpCX, spoke with Moshe Beauford of Technology Reseller News at the Enterprise Connect conference about how organizations can better understand and improve customer experience by analyzing the conversations they already have with customers.
Interview with PumpCX CEO Hamish Graham: Ensuring AI Works as Intended
As AI moves from experimentation into production in contact centers and CX platforms, assurance platforms like PumpCX could play an important role in keeping those systems running properly.
Enterprise Connect: AI Pilots Exit, Data Sovereignty Takes Focus
The name of the game was artificial intelligence (AI) and data sovereignty at this year’s gathering of enterprise thought leaders, which took place at Caesars Forum in Las Vegas. Companies spanning the entire technology sphere showcased their latest innovations on the show floor.
PumpCX Expands to North America to Address the Emerging “AI Assurance Gap” in Customer Experience
PumpCX today announced its expansion into North America with the launch of its independent AI assurance platform, purpose-built to operate as a control layer across complex, multi-vendor environments for enterprise customer experience (CX).